TERMS AND CONDITIONS OF USE
SWEET FAIRY WEB SITE TERMS
AND CONDITIONS OF USE:
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
a Permission is granted to temporarily download one copy of the materials (information or software) on Sweet Fairy Brigadeiros's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i modify or copy the materials;
ii use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii attempt to decompile or reverse engineer any software contained on Sweet Fairy Brigadeiros's web site;
iv remove any copyright or other proprietary notations from the materials; or
v transfer the materials to another person or "mirror" the materials on any other server.
b This license shall automatically terminate if you violate any of these restrictions and may be terminated by Sweet Fairy Brigadeiros at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
a The materials on Sweet Fairy Brigadeiros's web site are provided "as is". Sweet Fairy Brigadeiros makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Sweet Fairy Brigadeiros does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Sweet Fairy Brigadeiros or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Sweet Fairy Brigadeiros's Internet site, even if Sweet Fairy Brigadeiros or a Sweet Fairy Brigadeiros authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Sweet Fairy Brigadeiros's web site could include technical, typographical, or photographic errors. Sweet Fairy Brigadeiros does not warrant that any of the materials on its web site are accurate, complete, or current. Sweet Fairy Brigadeiros may make changes to the materials contained on its web site at any time without notice. Sweet Fairy Brigadeiros does not, however, make any commitment to update the materials.
Sweet Fairy Brigadeiros has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Sweet Fairy Brigadeiros of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Sweet Fairy Brigadeiros's web site shall be governed by the laws of the State of Nevada without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
We are as passionate about customer satisfaction as we are about making chocolate and flower shells. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate and flowers shells customers expect from SWEET FAIRY BRIGADEIROS. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.
Please contact us within 5 days to let us know you will be returning the item. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
Sweet Fairy Brigadeiros
1525 E. Sunset Rd. #10
Las Vegas, NV 89119
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please make sure to use the correct address and required information. We won’t replace orders sent to the wrong recipient or location.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Contact@sweetfairybrigadeiros.com
Unfortunately sale items cannot be refunded.
Custom orders are not refundable.
We only replace items if they are defective or damaged and if they are not one-of-a-kind. If you need to exchange it for the same item, send us an email at: Contact@sweetfairybrigadeiros.com and send your item to:
Sweet Fairy Brigadeiros
1525 E. Sunset Rd. #10
Las Vegas, NV 89119
CHARITY AND DONATIONS:
Sweet Fairy Brigadeiros loves donating to any kind of charity. It is a satisfactory act and produce such a good feeling. Charity is a good way to prove that love still exists and it gives people hope that humanity is still present. Charity does not have to be big or leave a huge impact. We take so many aspects of our life for granted so a little act of kindness at the right moment can give someone a good day.
Sweet Fairy Brigadeiros does require detailed information about the charity for security purposes including:
The exact name of the charity they represent and contact name
The complete address and phone number
The percentage of your donation that will go to the charity
How much will go to the actual cause to which we’re donating
How much will go to the fundraiser
Is your charity or fundraise registered in NV by the National Association of State Charity Officials?
If your charity is out of State where is the charity register?
We will check if the charity is trustworthy by contacting the Better Business Bureau’s (BBB) Wise Giving Alliance, Charity Navigator, Charity Watch, or GuideStar.
Documentation for Sweet Fairy Brigadeiros is required for us to present the IRS as a tax deductible (means we can deduct our contribution on federal income tax return).
No cash donations available for tax purposes. We do not provide our credit card or check number, bank account number or any personal information until we’ve thoroughly researched the charity.
If a donation request comes from a group claiming to help our local community (for example, local police or firefighters), we will ask the local agency if they have heard of the group and are getting financial support.
All donations and requests need to be presented at least 20 days prior to the event day for consideration.
SHIPPING AND DELIVERY:
We ship to all 50 States via USPS and FedEx in partnership with Periship - A specialized service for perishable products.
Once your shipping label has been created, you will receive a tracking number by e-mail.
We need 2-3 business days to process and ship your order. 1 day shipping means your sweets will travel for only one day. 2 days shipping means a two days trip. We still need 2-3 days to make your sweets; after all it's handmade especially for you :)
We only ship our Brigadeiros in 2-3 days maximum, and this is because we definitely don't want your sweets to be traveling for more than that or melt your Brigadeiros in a 5 day trip. For 2 day shipping locations we ship Monday to Wednesday (We don't like the idea of having your sweets stuck at the carrier location over the weekend).
Sweet Fairy Brigadeiros does not provide replacement, exchange or refund for all orders returned by the shipping carrier.
Before you check out, please make sure that you have the correct address and all the required information correct because we won't replace any orders sent to the wrong recipient or location.
We do not ship our chocolates Fridays and Saturdays. For Flower Shells we ship everyday expect Sundays.